Shipping & Returns Policy

Shipping & Returns Policy

Last updated: May 27, 2026

1. Shipping Overview

We ship physical cosmetic products to customers using third-party carriers.

Orders are typically processed within 1–3 business days unless otherwise stated. Shipping times shown at checkout are estimates only and are not guaranteed.

2. Shipping Rates

Shipping costs are calculated at checkout based on destination, weight, and the shipping method you select. We may offer free or promotional shipping at our discretion.

3. Order Processing

  • Orders are processed on business days (excluding weekends and US public holidays).
  • You will receive a confirmation email after placing your order.
  • A shipping confirmation with tracking will be sent once your order ships.

We reserve the right to delay or cancel orders due to suspected fraud, inventory errors, or incorrect shipping information. If we cancel an order before it ships, you will receive a full refund.

4. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by you, or for packages returned to us due to failed delivery attempts.

If a package is returned to us as undeliverable, we will contact you and offer either:

  • Reshipment, with additional shipping fees payable by you, or
  • A refund of the product cost, less the original shipping cost.

5. Delivery & Risk of Loss

All shipments are handled by third-party carriers. Under applicable law, risk of loss generally transfers to you when the order is delivered to the carrier. However, as a goodwill matter:

  • If your package is lost in transit (not marked as delivered) we will assist you in filing a claim with the carrier and, where the claim is upheld or where reasonable, replace the order or issue a refund.
  • If your package is marked as delivered but you have not received it, please first check with neighbors, household members, and your local carrier. Contact us within 7 days of the delivery date and we will assist you in filing a carrier claim. Resolution depends on the outcome of the carrier investigation.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

6. International Shipping

Where we offer international shipping, your order may be subject to customs duties, taxes, and import restrictions imposed by the destination country. These charges are your responsibility as the importer of record. We are not responsible for delays caused by customs processing.

If you refuse delivery or fail to pay required customs charges and the package is returned to us, our refund policy in Section 4 will apply.

7. Returns Overview

Because our products are cosmetics that come into contact with skin, we are unable, for hygiene and safety reasons, to accept returns of opened or used items.

We accept returns or replacements for:

  • Products that arrive damaged.
  • Incorrect items shipped (we sent something different from what you ordered).
  • Defective products.

These rights are in addition to, and do not limit, any non-waivable rights you have under applicable consumer-protection laws.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@hennaran.com. Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and outer packaging.

Where the issue is verified, you may choose between a replacement of the affected item(s) or a refund of the affected item(s). If a replacement is unavailable, we will issue a refund. We will pay return shipping costs in these cases, or arrange for the item to be discarded if return is not practical.

9. Refunds

Approved refunds are processed to the original payment method, typically within 5–10 business days of approval. Your bank or card issuer may take additional time to post the refund to your account.

Original shipping costs are non-refundable except where the issue was caused by us (e.g., damaged, defective, or incorrect items), in which case shipping is fully refunded.

10. Non-Returnable Items

Other than as described above, we do not accept returns for:

  • Opened or used products (for hygiene reasons).
  • Products returned without prior authorization from us.
  • Items returned outside the timeframe stated in Section 8.
  • Final-sale or clearance items, where clearly marked at the time of purchase.

11. Statutory Rights

Nothing in this Policy is intended to limit or exclude any rights you have under applicable consumer-protection laws that cannot lawfully be limited or excluded. If you are shipping to a jurisdiction with mandatory cooling-off or distance-selling rules, those rules apply to the extent they are non-waivable.

12. Contact

For any shipping or return questions, contact:

Email: support@hennaran.com

Company: DB Global LLC, dba Hennaran USA, 30 N Gould St Ste R Sheridan, WY 82801 USA